Enterprise Rent-A-Car - Blois — Location de voiture à Blois

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• Sasa Lee

  Ajouté 03-02-2019

  We rented a camion with RENT A CAR in Blois FRANCE because the price was cheap and the staff was friendly. We could even have her personal number as we are the V.I.P.! How good the service! We started off on the wrong foot......We signed on her tablet and gave her my credit card for booking the camion without knowing any conditions of the contrat what she should let us have in law. On the day we went to pick up our rental, my husband and the staff checked it roughly then he signed on the tablet again. She said we will get the contrat in that day but after calling many times for two days she told to us there was a SYSTEM PROBLEM and we could drive without PAPERS. As foolish as we were, we were too rush so we did as she said drove without checking conditions or the details of the contrat. On the day we returned the camion in Saint Pierre des Corps, the staff was super careful to check up every detail and he found a scratch on the plastic part of the back bumper. On the call, she said she is not sure if there is the scratch originally. And the guy he just asked us sign the RETURN DOCUMENT without letting us check it and having a copy. Call the office where you picked it up he said.After calling many times for few days...I think there is no the scratch before.You know we can ask you 1500 euro for the franchise but I will fight for letting it passSorry, my manager said no...We searched on internet and found there are so many terrible experiences about this company. The reception of court told us its illegal of driving the rental without the contrat. Now we need to send the legal confirm letter to them...Not recommend rent a car with RENT A CAR.Don't take advantage of others.always have your contrat.Nous avons lou une camionnette avec ENTERPRISE rent a car Blois (le prix de location tais attractif et le staff trs accueillant), ctais un vrai TRAQUENARD !!! Nous avons sign le contrat et jai donner ma carte de crdit et la contrat devait nous arriver par email.Le jour de la location mon mari et la manager on fait le tour du vhicule pour constater les dgradation dj prsente. Cest l que les ennuis commencent , nous ne recevons aucune copie de contrat malgr nos relances tlphoniques on nous signale un BUG dans leur systme mais on nous assure que nous pouvons sans contrat. Nous tions press (un dmnagement a organiser) nous somme donc partis sans avoir pris connaissances des conditions.Le jour du retour de la camionnette dans lagence de ST Pierre des Corps, lagent de location repre un accros dans le pare choc arrire ne figurant pas sur la feuille du vhicule et appel la dame de lagence de BLois pour une vrification. Elle dit ne pas savoir si laccro tais l ou pas au dpart. Nous nous retrouvons a devoir sign un document de sortie sans pouvoir en avoir une copie et on nous dit de sarranger avec lagence de Blois. Aprs une suite dappel durant plusieurs jour on nous annonce que nous devons payer la franchise de 1500 euros. Nous voila dans ce qui va srement tre un bras de fer judiciaire avec cette entreprise QUE NOUS RECOMANDONS DEVITER A TOUT PRIX. Ne roulez jamais sans contrat, ne vous faites pas avoir comme nous !